Why your business needs professional voicemail greetings

While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. Great business voicemail greetings for businesses are also short and to the point. You usually want to keep them between 6 and 24 seconds long so callers don’t hang up halfway through your greeting.

Looking for guidance on how to record the perfect voicemail? Learn how to record professional business voicemail greetings.

Want some sample business voicemail messages? Below are 21 pre-recorded business voicemail greeting examples to get you started. You’ll find voicemail examples for your business’s main phone number, your personal business voicemail, customer service line, holidays, and calls received during non-business hours. Even better, all these voicemail greetings are free and you can download the voicemail’s mp3 file!

Business voicemail greeting samples

If you have a main business phone number that’s shared with the customers and the public, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.


1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”

A simple voicemail greeting for your main business line

2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!”

Ask your callers to leave a short message so you can determine when to return their call.

3. “You’ve reached [company name]. We can’t take your call right now, let us call you back! Please leave us your name, number, the reason for your call and the best time to call you back – we don’t want to miss you again. Talk to you soon.”

Let your callers know that you don’t want to miss the chance to speak with them by asking for a convenient time to call them back.

4. “Thanks for calling [your company]. We’re looking forward to speaking with you. Let us call you back as soon as we are available by leaving your name, contact information and the reason for your call. Have a great day.”

A simple, concise, and, of course, friendly voicemail greeting for your main business line.

5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.”

This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.

6. “Thanks for calling [company name]. You must be calling as you’ve heard about our new [new product, deal, offer here]. We are pretty excited about it, too. Leave us your name, number and the best time to call and we’ll follow up and answer any inquiries you may have. We’re looking forward to speaking with you and updating you on what’s new with [company name]. Have a great day!”

Briefly let your callers know about any promotions, updates, or launches you’re having. You might even unknowingly answer their question!

Professional voicemail greetings for your business cell phone number

It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.

Here are some examples of personal voicemail greetings that are both personal and professional. Enjoy! 


7. “Hi, you’ve reached [your name] at [your company]. Sorry I missed your call. I’m especially busy today, but if you leave me your name, phone number, and a brief message, I’ll get back to you within the day. Chat soon!”

Your callers want to hear from you soon. Calling back within the business day lets them know you’re reliable despite how busy you are.

8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ”

Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.

9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.”

Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.

(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)

10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.”

Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation.

Voicemail greetings for the customer service phone number

Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.


11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].”

Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.

12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call and 2 different times that are convenient for you to receive a call back from us. Thank you!”

Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!

13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.”

This greeting lets your caller know your Customer Service team is just as efficient as you are.

Voicemail greetings for business after-hours

You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls. 


14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.”

Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.

15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”

This is our OpenPhone after-hours greeting. Simple, concise, and friendly.

16. “Hi, you’ve reached [company name]. Sorry, you just missed us! We’re open from ([hour] to [hour] [time zone]) Monday through Friday [optional: hour to hour on the weekends].

In the meantime, you can also visit our website [website URL] to reach out via live chat, text, or email [email address]. If you’d like to leave us a message, tell us your name, number, and reason for your call after the beep. We will give you a call back later on today.”

Let your caller know your exact office hours so you skip the “phone tag”. They’ll appreciate knowing when to expect a return call. Just keep in mind that the timeframe should be realistic so you live up to customer expectations.

Voicemail greetings for holidays

Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.

Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.

Check out these holiday voicemail greeting examples for inspiration.


17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP.

Things happen during the holidays, we know. Let your callers know you are still there just in case!

For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.”

18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.”

Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.

19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]!

If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.

20. “Hey there! Thanks for calling [company]. We are unable to answer the phone right now but will get back to you right after the holidays. We hope it’s not an emergency, but if so, we’ve got you covered.

Contact us at [company email/other support lines] and we’ll get back to you ASAP. Please be sure to leave your name, phone number, and a brief message to let us know the reason for your call. Thank you and have a great day.”

Available even during holiday emergencies? Let your callers know via your voicemail greeting.

As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:

21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st.

In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!”

Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.

*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟


Record your greeting on the OpenPhone App

OpenPhone is a modern business phone service app for startups, small businesses, and individuals. OpenPhone separates your professional and personal communications and enables you to personalize your number to reflect your own brand. Use your business number directly from your existing cellphone!

With OpenPhone you can record your own voicemail greetings directly in the app, upload your own voice clips or simply type your voicemail script.

With the text to speech functionality, you can copy one of the voicemail samples above and paste it into the OpenPhone voicemail interface to get your professional voicemail greeting instantly. Who thought a voicemail system could be so fun?

You can copy & paste one of the scripts above into the OpenPhone voicemail interface and create a professional voiceover instantly.

Don’t have the OpenPhone app? Download it here today.

Author

Customer Service and Operations at OpenPhone. Founder of SOUL House artist showcase in the GTA. Art is life!

Write A Comment