Imagine this: You get an incoming call from a customer who’s ready to buy. They provide their billing information to seal the deal, and you manually put their credit card on file. But when you go to run the charge later, you get an error. ⚠️ You entered an invalid number. While you don’t want to lose revenue, you don’t want to create a poor customer experience by calling back either. The best call recorder apps can offer a third option: Simply listening to your call again. 😌
This is just one of the many ways that call recorder apps can help you out — and allow you to breathe a sigh of relief when you run into roadblocks. But with popular phone apps like Google Voice and Grasshopper disallowing recorded calls for business use, how exactly do you find apps that offer the feature, much less good ones?
We’ll dive into how you can use call recorder apps (legally), then list out five of the best call recording apps for businesses.
5 Best Call Recorder Apps
Call recorder apps are easy to come by nowadays, but finding ones that are reliable and offer great playback quality can be tough. We’ve narrowed down five of the best call recording apps, so you can start using one to your advantage.
OpenPhone is a business phone app that offers a call recording feature standard with every plan. Whether you want to record incoming or outgoing calls, all you need to do is tap the record button once you answer or when the person you’re calling picks up. ⏺️
You’re not limited to recording calls on your smartphone either. The feature works wherever OpenPhone works — iPhone, Android, desktop, browser, you name it. And when you’re jumping on your web or Mac app, you can even turn on automatic call recording to record every single call for specific phone numbers. Call recording can literally be effortless! 🙌
You won’t accidentally record your personal calls either. Since OpenPhone is a VoIP app that grants you completely separate phone numbers for business, even toggling on auto-record is safe — not to mention, efficient. You can instantly share recordings with team members who share your phone number, without worrying about them getting your conversations with Grandma.
OpenPhone offers three affordable pricing plans with robust features:
- Standard: $10 per user per month. Access a business phone app with one free local or toll-free phone number per user. Call recording (including auto-record) and voicemail transcriptions are included.
- Premium: $25 per user per month. Access call analytics and a HubSpot CRM integration to learn more from your calls.
- Enterprise: Custom price. Access an audit log and receive a dedicated account manager for support.
- App Store: 4.6/5 (2,400+ reviews)
- Play Store: 3.6/5 (680+ reviews)
- G2: 4.9/5 (170+ reviews)
2. Cube ACR
Cube ACR is an app that allows you to manually or automatically record calls. It’s only available for Android phones, but it’s fairly advanced and compatible with not only your built-in phone app but also third-party apps like Skype and WhatsApp. You can even customize which contacts you want to auto-record at no cost.
The big downside of the Cube call recorder app is that storage is only available in the app on your device (rather than in the cloud) with the free version. To back up your audio files — whether it’s on Google Drive, Dropbox, or SD card — you must upgrade for a hidden cost (which you must contact Cube to receive).
You also need to go premium to safeguard your sensitive files with a PIN code, whereas platforms like OpenPhone have logins built in.
Cube ACR is free to download, but offers two plans for users in-app:
- Free: Access auto-recording, manual recording, and playback capabilities.
- Premium: $9.99 per year, $6.99 for six months, or $1.99 per month. Get cloud and SD card backup, PIN protection, and the ability to mark important parts of conversations by shaking your phone.
- App Store: Not on iOS
- Play Store: 4.3/5 (567,000+ reviews)
- G2: N/A
3. Rev Call Recorder
Rev Call Recorder is a simple but free call recording app. Its main function is to help you record incoming and outgoing calls with one tap. There are no limits to the length of your calls or the number of recordings you want to have, and you can instantly share recordings with team members via email, text message, or your shared cloud storage platform.
But just like Cube ACR is only available on Android devices, Rev is only available for iPhone users — and only in the United States. You can record incoming calls from Canada, but that comes with a fee. Similarly, you’ll have to pay $1.25 per minute for fully accurate transcription.
No auto call recorder feature is available. 😔
Rev Call Recorder is a free app that doesn’t require any subscription fees for call recording and doesn’t offer any unique plans.
Rev offers $1.25 per minute transcriptions with 12-hour turnaround, but isn’t transparent about fees to record Canadian calls.
- App Store: 4.4/5 (7,700+ reviews)
- Play Store: Not on Android
- G2: N/A
KeKu is primarily a VoIP app for local and international calls — which means you’ll be able to separate your business and personal number — but it does offer a call recording feature on the platform. You can record your outgoing calls on both iPhone and Android. KeKu saves your recordings for one month (three months with a subscription), during which you can download and share files at any time.
Fees can add up on this app if you’re not careful though. The app is free to download, but to make any calls, you need to pay per-minute or per-month fees based on the country. Plus, you’ll probably want KeKu’s $9.99 per month call recording subscription. Otherwise, you’ll only ever get to hear the first 30 seconds of recorded calls.
KeKu offers two pricing options for call recording:
- Free: Access and download 30-second recordings from a one-month archive.
- Full-service: $9.99 per month. Access and download full recordings from a three-month archive.
The cost of making phone calls on KeKu varies widely based on the country you’re trying to reach. Here are some examples of what you may pay on top of your call recording subscription:
- $1.99 for unlimited Canadian calls
- $9.99 per month for unlimited Indian calls
- $9.99 for 1,000 minutes in calls to the United Kingdom
- $29.99 for 150 minutes to Ethiopia
- App Store: 4.3/5 (1,300+ reviews)
- Play Store: 3.9/5 (3,200+ reviews)
- G2: N/A
5. Automatic Call Recorder
The Automatic Call Recorder app has a pretty dated interface, but it’s still one of the best call recorder apps because it does offer customizable auto-record features at no cost. Once your recordings are saved on your device storage, you can add custom notes on the app to make your call log easy to search through. You can also sync with Dropbox and Google Drive to save yourself some personal storage space.
There’s also an Automatic Call Recorder Pro version of the app — which is a separate app with a one-time $8.49 cost — but the upgrade makes little to know difference for call recording. Both apps are only on Google Play.
Bear in mind that the app developers state in the app description that call quality may be poor on certain devices.
Neither Automatic Call Recorder app charges subscription fees, but one does require a one-time fee.
- Automatic Call Recorder: Free. Record all calls or calls from manually selected contacts or unknown numbers.
- Automatic Call Recorder Pro: $8.49 one-time fee. Select certain contacts whose calls automatically get saved to the cloud.
- App Store: Not on iOS
- Play Store: 3.8/5 (2,300,000+ reviews) or 2.9/5 for Pro (55,000+ reviews)
- G2: N/A
5 Reasons to Record Calls for Business
Recording calls isn’t always necessary. But in some cases, looking back on phone conversations can help you improve the way you do business. Here are five common situations in which phone call recording can benefit you.
1. Record Meetings
Meeting minutes can be great for catching up with team updates when you’re on the go. But sometimes, you need the nitty-gritty details from the calls you miss. Other times, you may have a team or client meeting that you called in for but still need to review, so you don’t miss the details about what’s needed from you and when. With a call recorder app, you’ll avoid missing essential details — and you’ll never have to admit when you weren’t actually paying attention again. 😉
2. Improve Client Communication
Call recording is ideal for quality control. For teams that chat with clients on the phone every day, such as your customer service and sales teams, reviewing calls allows you to create better client experiences. You’ll be able to identify how you can provide better support and improve your scripts. Plus, you’ll be able to provide more individualized guidance to team members, so they can improve their own performance. 💪
3. Train Your Team Members
On the flip side of using call recorder apps to spot quality issues, you can record calls to pick out your most high-quality ones, too. You can use these old recordings as examples when you’re training new team members or helping existing ones improve.
4. Review Interviews
When you’re hiring, you may be screening and interviewing dozens of potential candidates in a week. Your calls can all start to blend together. 🥴 Voice recordings can give you a refresher on who’s who and help you make your final choice after narrowing down your candidates.
Call recorder apps also help you record interviews for content purposes. You could use your audio files directly for a podcast or use them to avoid misquoting (and libel issues) when writing a blog post.
5. Resolve Disputes
Putting everything in writing is a best practice for businesses, but the truth is, some discussions need to occur over the phone. The best call recorder apps can protect you in cases like these:
- A business partner disputing partnership agreements
- A customer claiming they didn’t verbally approve a charge
Legal Considerations for Call Recording
Recording software can protect your business, but to fully avoid legal fees and fines, it’s important to understand legal guidelines for call recording in your location.
Under the Federal Wiretap Act, it’s always illegal to record a conversation without at least one person (which could be you or an employee) consenting to the recording in the U.S. And not every state allows this fairly lax one-party consent either. There are 11 U.S. states — California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington — that require everyone on a call to agree to a recording. This is called two-party consent.
Canada similarly requires explicit agreement from everyone, and you also must explain what the recording will be used for.
When calls are made between states or internationally, rules can get a little muddier. That’s why it’s best to play it safe and get consent every time. Get more in-depth tips on how to legally record phone calls, and speak to an attorney for further guidance.
OpenPhone: The Best Call Recorder App
Most leading call recorder apps are only available on either iOS or Android — and rarely are seamlessly compatible with desktop and web apps. But OpenPhone allows you to take advantage of high-quality call recording no matter what device you’re on and whether you’re calling someone or answering the phone. 📱💻 It’s also equipped with an auto-record feature that allows for hands-free recording.
Since OpenPhone allows you to share phone numbers with members of your team, you’ll also be able to share recordings with ease to take full advantage of all the benefits of call recording.
For small businesses, OpenPhone is an affordable solution, too. Reliable call recording is included in every plan — and you can try it out today with a seven-day free trial.