Why Switch from Grasshopper?
Grasshopper is a popular softphone service for businesses of all sizes. Like many other VoIP services, Grasshopper offers all the basic features needed for a business phone without the high price tag associated with traditional landline phone systems. However, Grasshopper does have some limitations.
Grasshopper has been around since 2003. Their business has managed to grow to thousands of users, but their customer base is mainly focused on “mid-market” companies. These are businesses that aren’t Fortune 500 companies but also aren’t small businesses with just a few dozen employees. Even though Grasshopper is cheaper than landline phone systems, it’s still more costly than other VoIP services that offer the same amount (or even more) features.
Their features also don’t support the needs of modern small businesses and startups. For example, Grasshopper doesn’t integrate with leading services like Slack, Salesforce, HubSpot, and more. Many small businesses are reliant on integrations to manage their day-to-day processes, so a lack of integrations can affect how business is done. If you want to make use of their SMS features, you have to pay an additional cost per phone number to use these features.
In this post, we’ll go into the details of why Grasshopper is a good service, but why it may not meet the needs of modern businesses.
Grasshopper Alternative for Small Businesses & Startups
Grasshopper is a popular choice for small businesses and startups because of word of mouth. When startup owners seek advice about phone systems, their network usually recommends Grasshopper because it’s been around so long.
However, Grasshopper isn’t meant to be used by startups. Chances are your startup has a few dozen employees at most, so Grasshopper can cost more than $1,000/month if you want to use all their features. Grasshopper also lacks key features including call recording, shared phone numbers, setting business hours, and integrations with services like Slack, Gmail, and CRMs.
Why you need call recording
There are many reasons to record phone calls. You can use recorded calls including customer calls, sales calls, interviews, and more with just one click when using a VoIP service. For small businesses and startups, call recording provides a number of benefits including:
- Use recorded calls to train sales reps or customer support agents
- Record customer discovery calls to improve your products, apps or services
- Record interviews with other leaders in your space to use for blog or video content
- Keep records of client meetings to give updates and address any concerns if there’s miscommunication
Call recording for your business is vital to growth because you can use the recordings to find out what’s working and what can be improved. Make sure to legally record phone calls!
Why shared phone numbers are important
Do you want to set up a phone number that rings multiple people on the team? Or do you need a team member to answer calls on your behalf if you’re unavailable?
Whether it’s for sales, customer service or operations, the ability to share a business phone number leads to shorter response times and less time spent on getting caught up with your team. You can team up on communications with your team, delegate tasks, and stay up to speed easily.
Setting business hours
It’s important to maintain a work-life balance. When using VoIP services, you can receive calls on your mobile device at any time. Whether it’s 2 pm or 2 am, anyone can call you if they have your number. Unless your business provides 24/7 support, you’ll want to be able to set your business hours so that customers know your team is unavailable during specific hours of the day.
Integrating Slack with your VoIP System
Many small businesses and startups rely on Slack to manage their projects, get updates, manage internal communication and more. By integrating Slack with your VoIP system, you can get text messages and voicemail transcripts in Slack. This means you can check for updates directly in Slack without having to check your voicemail or phone system. This also means that the whole team can stay on the same page easily, without leaving Slack.
Integrating Gmail with your VoIP System
Gmail is a popular email hosting service for small businesses due to its affordable cost, ease of use and robust features. Even with the rise of Slack, email is still a popular way to communicate with your leads and customers. If you check your inbox every day, wouldn’t it be cool if you could get relevant voicemail transcripts and text messages there as well? By integrating Gmail with your VoIP service, you’ll receive voicemail transcripts and texts automatically. This saves you from having to check your phone constantly.
Integrating CRMs with your VoIP System
By integrating your phone service with a CRM, calls will be automatically logged in the CRM with recordings and transcriptions. This saves your sales teams and customer support reps valuable time as they won’t have to log each call individually. This is also great for training purposes as you can use the recorded calls as training for your teams.
OpenPhone – The Best Grasshopper Alternative
If you’re looking for a Grasshopper alternative, look no further than OpenPhone. OpenPhone is a business phone built specifically for startups, small businesses, and individuals. To see how OpenPhone compares to Grasshopper, below is a table comparing OpenPhone and Grasshopper’s pricing and features.
|Price per month||$10 per user||$29 per number|
|SMS, MMS||Included||$10 per number|
|Voicemail to text||✓||$10 add-on|
|Set business hours||✓||X|
|Additional phone numbers||$5 per number||$19 per number|
|Shared phone numbers||✓||X|
|IVR (phone menu)||✓||✓|
|iOS and Android apps||✓||✓|
Why should you use OpenPhone instead of Grasshopper? We have many required features for modern business phone systems including:
- Dedicated customer support
- Toll-free numbers
- Works in the US, Canada and internationally
- Crystal-clear audio quality
- Can set business hours
- iOS, Android and browser-based apps
- Competitive pricing
- Multiple phone numbers tied to one account
Don’t just take our word for it. Here’s what businesses have to say about switching to OpenPhone:
How to Switch and Port Your Number from Grasshopper
Want to port your number from Grasshopper to OpenPhone? Here’s how easy it is to port your number to OpenPhone:
Start by creating an OpenPhone account. Once the account is set up, contact Grasshopper to provide a Customer Service Record (CSR) for the following information which is required to port your number into OpenPhone:
- Authorizing name
- Business name (for business accounts)
- Account type (business or residential)
- Service address
- Phone number you’d like to port
Once you have the information needed, send it to [email protected] and we’ll handle the rest! Ready to make the switch from Grasshopper? Start calling and texting with your new OpenPhone business number here.