Why Switch from Grasshopper?

Grasshopper is a popular softphone service for small businesses. Like many other VoIP services, Grasshopper offers all the basic features needed for a business phone without the high price tag associated with traditional landline phone systems. However, Grasshopper does have some limitations.

Grasshopper has been around since 2003. Their business has managed to grow to thousands of users, but their customer base still mainly consists of small businesses. Even though Grasshopper is cheaper than landline phone systems, it’s still more costly than other VoIP services that offer the same amount (or even more) features.

Their features also don’t fully support the needs of modern small businesses and startups. For example, Grasshopper doesn’t integrate with leading services like Slack, Salesforce, HubSpot, and more. Many small businesses are reliant on integrations to manage their day-to-day processes, so a lack of integrations can affect how business is done.

In this post, we’ll go into the details of why Grasshopper is a good service, but why it may not meet the needs of modern businesses. 

Grasshopper Alternative for Small Businesses & Startups

Grasshopper is a popular choice for small businesses and startups because of word of mouth. When startup owners seek advice about phone systems, their network usually recommends Grasshopper because it’s been around so long. 

However, Grasshopper isn’t meant to be used by growing startups. Grasshopper lacks key features startups need including call recording, ability to have shared phone numbers, set business hours, and integrations with services like Slack, Gmail, and CRMs.

Why you need call recording

There are many reasons to record phone calls. You can use recorded calls including customer calls, sales calls, interviews, and more with just one click when using a VoIP service. For small businesses and startups, call recording provides a number of benefits including:

  • Use recorded calls to train sales reps or customer support agents
  • Record customer discovery calls to improve your products, apps or services
  • Record interviews with other leaders in your space to use for blog or video content
  • Keep records of client meetings to give updates and address any concerns if there’s miscommunication 

Call recording for your business is vital to growth because you can use the recordings to find out what’s working and what can be improved. Make sure to legally record phone calls!

Why shared phone numbers are important

Do you want to set up a phone number that rings multiple people on the team? Or do you need a team member to answer calls on your behalf if you’re unavailable?

Whether it’s for sales, customer service, or operations, the ability to share a business phone number leads to shorter response times and less time spent on getting caught up with your team. You can team up on communications with your team, delegate tasks, and stay up to speed easily. 

Setting business hours

It’s important to maintain a work-life balance. When using VoIP services, you can receive calls on your mobile device at any time. Whether it’s 2 pm or 2 am, anyone can call you if they have your number. Unless your business provides 24/7 support, you’ll want to be able to set your business hours so that customers know when they can expect to reach you. Setting business hours puts you in charge of when you receive calls.

Integrating Slack with your VoIP System

Many small businesses and startups rely on Slack to manage their projects, get updates, manage internal communication, and more. By integrating Slack with your VoIP system, you can get text messages and voicemail transcripts in Slack. This means you can check for updates directly in Slack without having to check your voicemail or phone system. This also means that the whole team can stay on the same page easily, without leaving Slack.

Integrating Gmail with your VoIP System

Gmail is a popular email hosting service for small businesses due to its affordable cost, ease of use, and robust features. Even with the rise of Slack, email is still a popular way to communicate with your leads and customers. If you check your inbox every day, wouldn’t it be cool if you could get relevant voicemail transcripts and text messages there as well? By integrating Gmail with your VoIP service, you’ll receive voicemail transcripts and texts automatically. This saves you from having to check your phone constantly.

Grasshopper pricing is confusing

Grasshopper currently charges $29/month per phone number for its cheapest plan on a monthly basis. This plan offers 1 phone number and 3 extensions. If you’re a solo founder or sales rep looking to communicate with customers and prospects, you’ll be paying more for the features you won’t use. And when your team grows, your next option is the $49/month plan offering 3 numbers and 6 extensions which you may not use.

Alternatives to Grasshopper give you all the features you need starting at just $10/month per user. So your business phone service can easily adapt to your needs.

OpenPhone – The Best Grasshopper Alternative

If you’re looking for a Grasshopper alternative, look no further than OpenPhone. OpenPhone is a business phone built specifically for startups, small businesses, and individuals. To see how OpenPhone compares to Grasshopper, below is a table comparing OpenPhone and Grasshopper’s pricing and features.


OpenPhoneGrasshopper
Price per month$10 per user$29 per number
Calls limitUnlimitedUnlimited
SMS, MMSIncludedIncluded
Voicemail to textIncluded
Set business hoursX
Additional phone numbers$5 per number$10 per number
Number porting
Call recordingX
Shared phone numbersX
Extensions
IVR (phone menu)
FaxX
Slack integrationX
Gmail integration
CRM integrationComing soonX
iOS and Android apps
Web-based appX
Comparing OpenPhone to Grasshopper?

Why should you use OpenPhone instead of Grasshopper? We have many required features for modern business phone systems including:

  • Dedicated customer support
  • Toll-free numbers
  • Works in the US, Canada and internationally
  • Crystal-clear audio quality
  • Can set business hours
  • iOS, Android and browser-based apps
  • Competitive pricing 
  • Multiple phone numbers tied to one account

Why businesses switch from Grasshopper to OpenPhone

Don’t just take our word for it. Here’s what businesses have to say about switching to OpenPhone:

“Grasshopper has a very antiquated interface online, and no feasible mobile option. I think there is an app, but it is more for admin than anything else. I like how well-designed the OpenPhone mobile and web apps are. You feel like you’re using a professional product made with care and attention to detail. I also love how easy it is to turn your number on and off from the app when you don’t want to receive calls. 10/10 recommend it to any entrepreneur.”

Misha Plotkine, CEO or Founder, TripElephant

“When we saw that OpenPhone had unlimited minutes vs paying by the minute at Grasshopper, it seemed like the obvious choice. OpenPhone’s user interface and experience on both the web and the app was much more modern and intuitive, and the higher level and more personal customer support was much more in line with my expectations for this kind of company.”

John Godfrey, Creative Director, Chargefield

How to Switch and Port Your Number from Grasshopper

Want to port your number from Grasshopper to OpenPhone? Here’s how easy it is to port your number to OpenPhone:

Start by creating an OpenPhone account. Once the account is set up, contact Grasshopper to provide a Customer Service Record (CSR) for the following information which is required to port your number into OpenPhone:

  • Authorizing name
  • Business name (for business accounts)
  • Account type (business or residential)
  • Service address
  • The phone number you’d like to port

Once you have the information needed, send it to [email protected] and we’ll handle the rest! Ready to make the switch from Grasshopper? Start calling and texting with your new OpenPhone business number here.

Author

Co-Founder at OpenPhone. Ukrainian-Canadian in SF. Love exploring new hiking trails.

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