Why Aircall Alternatives Exist

Aircall is a popular VoIP call center software. It lets companies create a cloud-based call center. Instead of having dozens of employees located in one call center, Aircall allows businesses to create virtual call centers.

Employees can be located anywhere and can provide phone support as long as they have an internet connection and a mobile device or a computer. For small and growing businesses, this can seem like a great win. You get to have a call center and support teams, without having to pay the costs typically associated with running a call center.

However, Aircall lacks critical features needed to operate as your business’s phone system of choice. Text messaging is one of them.

So most businesses using Aircall have to rely on a separate business phone system to run alongside Aircall for text messaging and other business functions like sales, internal calls, conference calls, and more. However, there are services like OpenPhone that serve all the use cases needed for a business.

Due to its growth, Aircall’s pricing and features have shifted more towards larger businesses. If you’re an enterprise looking for a call center solution, Aircall is a good option. If you’re a startup or a small business, there are plenty of alternative products available that can meet your needs without breaking the bank.

Aircall isn’t a complete business phone system

Aircall focuses on businesses that need a contact center for customer service. If you need it for your sales reps, internal conference calls, investor calls, Aircall won’t be the best choice. Need to text an important person in your network that you’re going to be five minutes late? You can’t do that with Aircall. Aircall also lacks features like voicemail transcription and auto-replies.

Aircall doesn’t support messaging (SMS and MMS)

A text message with your customer can easily solve most issues. More and more customers want to text businesses for support instead of relying on emails and phone calls. With SMS support, customers can get their questions solved faster than email and with fewer resources than live chat (since there’s no expectation for an instant response). Aircall has no native support for SMS and can only offer it through integrations with other services, adding more costs for your business and resulting in subpar customer experiences.

You’ll want to be able to see all communications you’ve had with a customer – calls, texts, and voicemail. Using 2 different systems means you never see the full picture.

Aircall comes with a 3 user minimum

As a call center solution, it’s no wonder Aircall would have a license minimum. You’re not going to run a call center all by yourself. So if you’re a solo founder and don’t want to publish your personal cell phone number on the Internet (trust me, it’s not a good idea) or a sales rep who wants to be able to call prospects from the convenience of your computer, Aircall won’t be a fit.

Aircall doesn’t offer a built-in address book

Unless you integrate Aircall with your customer relationship management (CRM) software, you can’t use Aircall to manage your contacts. Without a CRM integration, your customer’s information or past conversation history won’t be readily available.

If you want to integrate Aircall with Salesforce, Hubspot, Pipedrive, or another CRM, it’s locked behind Aircall’s higher-priced tiers. With OpenPhone, you get a built-in lightweight CRM included in your monthly price. This way, you can easily stay on top of your customer relationships, without leaving the tool you already use for communicating with clients and prospects.

Aircall charges you per call

In addition to its base monthly fee, Aircall makes you pay for outbound calls. Additionally, inbound calls are free, but toll-free calls are not. The true cost of your Aircall plan changes every month and it’s hard to determine your costs. For small businesses where cash flow is critical, unpredictable costs can harm your profits. 

Aircall is pricey

Aircall currently charges $30/month per user for its cheapest plan on an annual basis. And Aircall requires a minimum of 3 users in order to become a customer. So if you sign up with Aircall, you have to pay $1,080 ($90 x 12 months) upfront! If you want to pay on a month-to-month basis, your pricing becomes $40/month per user. So with 3 users, you have to pay $120/month. And many of Aircall’s features are not included. In order to get a few of their advanced features, you have to pay $50/month per user. Plus, you still have to pay for every outbound and toll-free call.

The pricing model benefits Aircall because they can target larger companies with dozens of call center employees and get them to pay upfront. For small and growing businesses, Aircall is a costly option that can increase operational costs. Alternatives to Aircall give you all the features you need starting at just $10/month per user.

Why OpenPhone is the best Aircall alternative

The limitations of Aircall listed above explain why Aircall isn’t a viable option as a business phone system. That’s where OpenPhone comes in. OpenPhone is the business phone system for modern companies. Self-proprietors, startups, small businesses, and growing businesses use OpenPhone to manage their business’s phone system. With OpenPhone, you can easily talk and text to help support your customers, team members, and clients. OpenPhone has iOS, Android, desktop, and browser-based apps available.

OpenPhone vs. Aircall feature comparison

OpenPhone and Aircall have many similar features, but there are some key differences that set OpenPhone apart. Like text messaging, for example. We offer it at OpenPhone, Aircall doesn’t. See the table below to learn how OpenPhone compares to Aircall.

OpenPhoneAircall
Pricing (monthly, per user)$10$40
Minutes includedUnlimitedPer call fee
SMS and MMSX
Shared phone numbersOnly for calls
Auto-attendant
Toll-free numbers
Shared phone numbersOnly for calls
Call recording
Voicemail transcriptionX
Business address bookX
Auto-repliesX
CRM IntegrationsComing soon
Comparing OpenPhone to Aircall?

What makes OpenPhone different from other services?

While checking boxes is great, we are not your typical VoIP service.

  1. We’re crafting the experience for power phone users and want to make sure you actually enjoy using OpenPhone. We have 1,000+ 5-star reviews on the App Store so it’s not just us saying it. 😉
  2. We’re building new features and implementing your feedback into the product. And this is happening fast. Check out our changelog to see our product updates and what’s new in OpenPhone.
  3. We have phenomenal support (94.7% of folks who talk to us give us 5/5 stars) available right via the app.

Besides, OpenPhone has many required features for business phone systems including:

  • Local and toll-free numbers
  • SMS and MMS support
  • Auto-attendant and call routing
  • Ability to share responsibility for a phone number, like an inbox
  • Automatic call recording
  • Ability to set business hours to control when you’re available to receive calls
  • Multiple phone numbers tied to one account
  • Works in the United States, Canada and internationally
  • Mobile apps available for iOS and Android
  • Web-based app for all browsers
  • Desktop apps for Mac + Windows
  • Slack & email integrations
OpenPhone Mac app for calling, messaging and helping you stay on top of your relationships

How to Port Your Aircall Number to OpenPhone in 2 Easy Steps

Porting your Aircall number is an easy process. Here’s how to do it:

Once your number is ported, you can start using OpenPhone as your complete business phone system.

Start your free trial of OpenPhone today!

Author

Co-Founder at OpenPhone. Ukrainian-Canadian in SF. Love exploring new hiking trails.

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