Google Voice is a popular Voice over IP (VoIP) service for many businesses. Because it’s a free product and easy to use, many small and startup businesses use the service as their business phone. However, it’s not a product meant for business use. Even Google’s support team says it:
“GV (Google Voice) is a consumer-targeted offering that is great for personal, non-business use. It does not have any direct technical support, and it does have occasional outages and hard-to-diagnose bugs.” – From the Google Voice Help Forum
When starting a small business or a startup, it might make sense to use Google Voice because it’s free and your expenses are likely tight. As your business grows, you might notice some limitations for Voice including:
- No customer support from Google
- No toll-free numbers
- Can’t sign up outside of the US
- Low call quality
- Can’t set business hours
Ideally, you want a phone system that can grow as your business grows. If you search for a Google Voice alternative, you’ll see there are many limitations to its platform compared to other VoIP services. Even searches on Reddit and Quora show results for many different GV alternatives.
Examples of Google Voice Alternatives
While there are some advantages to using Google Voice for your business, there are alternatives available that are affordable and offer advanced features required for business phone systems.
For small businesses and startups, a service like OpenPhone is a highly-rated alternative with many happy users. For larger businesses with thousands of employees, services like Nextiva and RingCentral can suit your needs.
Google Voice Alternative for Small Business
If you’re running a small business, you’ll need a phone solution that can be used by your sales teams and customer support. For example, multiple members of your support team need to access the same phone number. That’s not available through Google Voice, so using it as a customer service line won’t work.
That’s why you need a business phone number. With the right business phone, you can let multiple users have access to the same phone line for customer support and other inbound calls.
Google Voice Alternative for Startups
For startups, budgets are tight. While you may think you need to spend hundreds of dollars a month for a business phone, that’s not the case. Many phone services are available starting at $10/month.
Additionally, you don’t want to give out your personal phone number to your customers, investors or vendors. Because of online directories, your personal phone number can also be listed publically. If everyone has your personal number, you’ll be tied to your phone all day. Additionally, Google Voice doesn’t make it easy to set business hours, so you could get notifications for calls at 3 am. A business phone for startups starts at just $10/month and gives you all the features you need.
Google Voice Alternative for Canada
Google Voice is currently not available in Canada and likely won’t be supported. If you’re running a business in Canada and need a business phone, check out services like OpenPhone that support Canadian calling.
Is Google Voice Being Discontinued?
Google is a company known for canceling services even if they have a sizeable user base. While Google continues to support Google Voice, they’re also investing heavily in a new phone service called Google Fi.
Google Fi is a paid phone plan with many of the same features as Google Voice. Because of its similarity to GV, there are many people who think Google will reduce its support for Fi in the coming months. While Google hasn’t officially commented on the future of Google Voice, note that the concern of Google Voice being canceled is there.
OpenPhone – The Best Google Voice Alternative
If you’re looking for a Google Voice alternative, look no further than OpenPhone. OpenPhone is a business phone built specifically for startups, small businesses, and individuals.
Why should you use OpenPhone? We have many required features for business phone systems including:
- Dedicated customer support
- Toll-free numbers
- Works in the US and internationally
- Crystal-clear audio quality
- Can set business hours
- Multiple phone numbers tied to one account
See a detailed comparison of Google Voice and OpenPhone.
Don’t just take our word for it. Here’s what businesses have to say about switching from Google Voice to OpenPhone:
“I messaged OpenPhone about potentially porting over a Google Voice number and they let me know that it could be done & how to initiate the process. I set up a temporary number in OpenPhone and took the plunge. A week later, and my number was in OpenPhone and working as expected (actually better than expected, given my Google Voice headaches).” – Nicholas Bentley, CEO @ Merus
“Trying @OpenPhoneApp trial period and I am really well impressed with the quality of the app and the voice connection. It looks like a real mobile voice connection (a little better to be honest) using 4G. Kudos. Your US business number easily and quickly.” – Ricardo Normand
How to Switch and Port Your Number from Google Voice
Want to switch from Google Voice to an alternative like OpenPhone? Here’s how easy it is to switch:
- Create an OpenPhone account
- Unlock your Google Voice number – www.google.com/voice/unlock
- Note: Google charges a one-time $3 fee to transfer your number away from Google Voice
- Take a screenshot of the Google Voice settings page showing that you’ve unlocked your number. Make sure the unlocked phone number appears in the screenshot
- Email the screenshot and your 4-digit Google Voice PIN to [email protected]
- That’s it!
Ready to make the switch from Google Voice? Start calling and texting with your new OpenPhone business number here.